How do I make a purchase?
Currently, if you are ordering from within Pakistan you can order in Pak Rupees. When ordering from outside Pakistan, you can only order in US Dollars, Dirham and Pounds.
Which countries does Ilaha ship to?
Ilaha ships worldwide.
How long does delivery take and how much will it cost?
We deliver online orders for Ready to Wear in 3-5 working days in Pakistan and 7-10 working days internationally. while Made to Order items take up to 7-8 weeks. If the order does not reach you in the specified time,
Do you offer same day delivery?
Currently, we do not offer same day delivery.
Why did the product in my shopping bag disappear?
Please bear in mind that even though you have placed an item in your SHOPPING BAG, it does not count as a purchase. It is possible that someone else checked out the item while it was in your SHOPPING BAG and the product is now out of stock. If that is the case, then you can simply come back to the site and place a new order when the product is available again.
Is my package insured and do I need to sign for my order?
All your purchases are insured against theft and accidental damage whilst in transit from Ilaha to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.
Does Ilaha ship to multiple addresses?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
Can I change or cancel my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. Online payment based orders can only be cancelled within a week once placed. Please note that, we’ll be unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments,
How can I track my order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.
How do I return or exchange an item?
We dont have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.
Will I be refunded the full value of my order?
We do not offer any refunds. We do, however, give online store credit of equal value, which you can use to shop for something else at a later date. Please not that this is only applicable if you return the item within 7 days and it is not inclusive of shipping costs.
There is a fault with the product. What do I do?
In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.
Do you offer a repairs service?
We offer a complimentary repairs service up to a year from the date of purchase
How do I buy a gift card?
Ilaha, currently does not offer a Gift Card service.